Privacy Policy

Last updated: March 24, 2025

TMR International Hospital ("Hospital," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you use the TMR Golden Living mobile application ("App"). By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use the App:

  • Personal Information: When you register for an account or use the App, we collect personal information such as your name, email address, phone number, and other contact details necessary to provide our services.
  • Health Data: If you choose to share health data from connected devices (such as smartwatches or fitness trackers), we collect information related to your health, including heart rate, steps, activity level, and other fitness data.
  • Payment Information: If you make payments through the App, we collect payment details such as credit card numbers, billing address, and other transaction-related information. This data is processed by third-party payment providers.
  • Device Information: We may collect information about the device you use to access the App, such as device type, operating system, IP address, and unique identifiers to enhance your user experience.
  • Usage Data: We collect information about how you use the App, including activity logs, browsing data, and interactions with App features, to help improve and optimize the service.
  • Location Data: We collect real-time location data that we use in managing pick-up of samples, delivery of medicines and controlling routing for successful delivery

    • 2. How We Use Your Information

    We use the information we collect for the following purposes:

    • Provide Services: To facilitate appointment scheduling, remote consultations, lab and radiology requests, medicine purchases, and other healthcare-related services.
    • Improve the App: To analyze usage data, optimize App performance, and enhance your overall experience.
    • Health Management: To enable sharing of health data from connected devices with your healthcare providers for better care and treatment.
    • Communication: To send you updates, notifications, and important information related to your appointments, transactions, and the services offered through the App.
    • Payments: To process payments and manage your wallet within the App.
    • Legal Compliance: To comply with legal and regulatory requirements, including maintaining medical records and protecting your health and safety.

      • How we use Location Data

    • For Riders: To facilitate deliveries, optimize routes, and ensure efficient service.
    • For Patients & Healthcare Providers: To connect users with nearby healthcare services, pharmacies, and delivery partners.

      • You can manage location preferences in your device settings. However, disabling location access may limit certain App functionalities.

    3. Sharing Your Information

    We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

    • Healthcare Providers: With your consent, we may share your health data with the doctors or healthcare providers you choose to work with through the App.
    • Service Providers: We may share your information with third-party service providers who assist with the operation of the App, such as payment processors, hosting providers, and data analytics services.
    • Legal Obligations: We may disclose your information as required by law, in response to legal requests or to protect our rights, property, and safety, or the rights and safety of others.
    • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

    4. Data Security

    We take reasonable measures to protect the personal information we collect, including the use of encryption and secure data storage practices. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

    5. Your Rights and Choices

    You have the following rights regarding your personal information:

    • Access: You may request access to the personal data we hold about you and obtain information about how it is processed.
    • Correction: You may request corrections to any inaccurate or incomplete personal information.
    • Deletion: You may request the deletion of your personal data, subject to certain legal and contractual limitations.
    • Revocation of Consent: You may withdraw consent for the collection or sharing of certain types of information, such as health data, at any time by adjusting your preferences in the App settings.
    • Data Portability: You may request a copy of your personal data in a structured, commonly used format for transfer to another provider.

    To exercise any of these rights, please contact us at the email address provided below.

    6. Retention of Data

    We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, whichever is longer. Once your data is no longer required, we will securely delete or anonymize it.

    7. Children's Privacy

    The App is not intended for use by individuals under the age of 18 without the consent of a parent or guardian. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information without parental consent, we will take steps to delete such information.

    8. Cookies and Tracking Technologies

    We may use cookies, web beacons, and other tracking technologies to collect usage data and improve the functionality of the App. Cookies are small text files stored on your device that allow us to remember your preferences and enhance your experience. You can manage cookie preferences through your device settings.

    9. Third-Party Links

    The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

    10. Changes to This Privacy Policy

    We may update or modify this Privacy Policy from time to time. Any changes will be posted on the App, and the revised policy will become effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

    11. Contact Us

    If you have any questions or concerns about this Privacy Policy or wish to exercise any of your rights regarding your personal information, please contact us at:

    TMR International Hospital
    Email: [email protected]
    Website: www.tmrgolden living.org